Faq

Q: Do you ship internationally?

A: Yes! Fougilo ships worldwide with a flat express shipping rate of $35.99 USD.

Q: How long does delivery take?

A: UK orders arrive in 3–7 business days. International orders take between 6–14 business days depending on the destination.

Q: How do I track my order?

A: You’ll receive a tracking link via email as soon as your order is dispatched. If you didn’t receive one, contact us at contact@fougilo.store.

Q: Can I return my plant?

A: Due to the delicate nature of live plants, we don’t accept returns. If your plant arrives damaged, contact us within 48 hours with photos.

Q: What if my plant arrives damaged?

A: We’ll review your case and may issue a replacement or refund if the plant arrived in poor condition. Just email us photos as soon as possible.

Q: Do you include care instructions?

A: Yes! Every plant comes with basic care tips to help you keep it thriving.

Q: Are your plants safe for pets?

A: We offer a selection of pet-friendly plants. Please refer to the "Pet-Friendly Plants" collection in our shop.

Q: What payment methods do you accept?

A: All major credit cards and payment methods supported by our secure payment provider.